()是指先向客人推荐适合其身份的最高价格客房,然后从察言观色中逐...
Thursday, September 15, 2022
Thursday, September 15, 2022
Friday, September 16, 2022
Monday, September 12, 2022
Monday, September 12, 2022
Thursday, September 15, 2022
Thursday, December 14, 2023
预订资料按客人()顺序存放可便于查找客人的订房资料。A、订房条件B、姓名字母C、订房时间D、抵店日期...
Sunday, October 8, 2023
Thursday, September 15, 2022
Monday, September 12, 2022
旅游旺季,住店客人要求延期入住,而当天饭店已预订满,前厅员工应按()。A、把住店客人赶走B、将抵店客人安排在其他酒店C、将住店客人调房D、劝住店客人退房...
Sunday, January 29, 2023
Thursday, September 15, 2022
前厅部与财务部就财务表单传递进行沟通、协调的主要内容不包括()。A、送交房价变更通知单B、每日送交客房营业分析对照表C、送交贵宾接待通知单D、送交在店客人名单...
Wednesday, January 4, 2023
Saturday, December 16, 2023
Wednesday, November 22, 2023
客人住店期间的住房变化,由接待人员以()、换房表等形式通知结账处...
Thursday, September 15, 2022
Friday, May 3, 2024
Thursday, September 15, 2022
在你当班时,有一位身着奇装异服、举止特殊的男士前来问讯,你该如何...
Monday, September 12, 2022